Refund and Cancellation Policy

Version 1.0 | Effective Date: September 6, 2026

At ComLeads ("we", "our"), we provide real-time commercial permit intelligence via our web platform (https://comleads.net) and Telegram bot (ComLeads Permit Radar). We believe in full billing transparency, zero cancellation barriers, and fair customer evaluation.

1. Merchant of Record (Lemon Squeezy)

Our order process is conducted by our online reseller LemonSqueezy.com. LemonSqueezy.com is the Merchant of Record for all our orders. Lemon Squeezy provides order fulfillment, customer billing inquiries, and handles returns in accordance with our policy.

2. Free Evaluation & 5-Day Free Trial

To evaluate our service before any billing occurs:

  • 3 Free Sample Permits: Every new user receives three (3) full commercial permit leads with contractor details in Telegram, completely free with no credit card required.
  • 5-Day Free Trial: Paid subscriptions (Base and Pro) include a five (5) day free trial. Your payment method is not charged during the trial. You can cancel anytime before day 5 ends to prevent any charges.

3. How to Cancel Your Subscription (1-Click Self-Service)

You may cancel auto-renewal at any time (24/7) with immediate effect, zero cancellation fees, and no retention hurdles:

  • Inside Telegram Bot: Tap [ 💳 My Plan ] (or send /plan), then click [ ⚙️ Manage / Cancel Subscription ] to open your Lemon Squeezy Customer Portal.
  • Via Order Receipt: Click the "Manage Subscription" link in any digital receipt from Lemon Squeezy.
  • Via Email: Send a message to hello@comleads.net from your registered billing email address.

After Cancellation: Auto-renewal stops immediately. You retain full active access to your plan until the end of your current prepaid billing cycle.

4. Refund Policy & Eligibility

ComLeads is a digital Software-as-a-Service (SaaS) platform delivering real-time streaming public records. As data is delivered instantly and municipal records are indexed on an "AS IS" basis, recurring subscription fees are generally non-refundable once digital access for that cycle has been provided.

However, we provide a 5-day evaluation window following any charge for refund review under the following verifiable conditions:

  1. Service Disruption: A documented technical failure or platform outage prevented permit delivery and could not be resolved by our support team.
  2. Billing Error: An accidental duplicate charge caused by an identifiable payment processing error.
  3. Trial Cancellation Delay: You initiated a trial cancellation before the 5-day trial expired, but a system delay caused a charge to process.

5. Refund Processing & Contact

To request a refund under Section 4:

  1. Email hello@comleads.net with the subject "Refund Request".
  2. Include your registered email address and Lemon Squeezy Order Number.

Approved refunds are processed via Lemon Squeezy directly to your original payment method within 3 to 5 business days.

Customer Support:
ComLeads Support • Austin, Texas, USA
Email: hello@comleads.net
Response time: Within 24–48 business hours.